returns & refunds

If you received your order and it is damaged, contact us immediately. Please email us at earthmummalisa@gmail.com  with your order details and photos of the damaged products.

We will be more than happy to replace the item for you and ensure your new order arrives safely. You will need to send the order back to us via post or courier at your own expense. Once we have received the order we will send out a replacement right away.

Once your return is received and inspected, we will email you to confirm receipt of this. Approved refunds will automatically be applied to your credit card or original method of payment within 5 days.

If you are not completely satisfied with your purchase, you can return it for a full refund or replacement within 30 days. Returned goods must be in an unused condition with packaging and order confirmation included. Please allow 3-7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty. The customer is responsible for return shipping.